Temporary Analytics Ingestion Slowdown

The delayed analytics ingestion has now been resolved, and all analytics are fully up-to-date. We appreciate this was a longer issue than expected, and we sincerely appreciate your patience and support.

The Captivate Team.

We’ve updated the analytics ingestion process, which will resolve the current issue. As part of this update, we will be ingesting delayed analytics every hour over the next few days, on top of the usual analytics ingestion, which will bring your dashboard up to date.

Thanks as always for your patience and support!

We’re continuing to ingest the analytics, which is taking longer than expected. This is the highest priority for our tech team, and they are working hard on resolving. Analytics are still being piped to your dashboard, and no data will be lost during this period.

There has been a slight delay in recorded downloads posting to your dashboard over the last few hours. Don’t worry, all systems are go and all downloads have been tracked as usual, it’s just piping them to your dashboard that’s a little slower than usual. You will start to see your analytics dashboard update over the next few hours.

As always, thank you for your patience and support and have a great week!