We've now resolved the incident and all of the impacted downloads have been ingested. Thanks for your patience!
We've identified the issue, and are ingesting the data for the analytics into our queue. This may cause the analytics to load slower than usual as they catch up. Please note NO data will be lost during this process.
The Captivate team.
There has been a slight delay in recorded downloads posting to your dashboard over the last few hours. Don’t worry, all systems are go and all downloads have been tracked as usual, it’s just piping them to your dashboard that’s a little slower than usual. You will start to see your analytics dashboard update over the next couple of hours.
As always, thank you for your patience and support and have a great week!