Media file playback/error message


The 3rd party server company have resolved their issue, thanks for your patience.

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We’ve identified the issue, with one of our 3rd-party server platforms suffering from degraded performance due to a cooling issue in one of their Datacenters, impacting operating temperatures of server hardware. Their team is currently recovering the impacted system, with expected timeframe of 6-12 hours.

Thanks for your patience and support.

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We have had sporadic reports of episode media files not playing back, or returning "error messages" on the episode editing screen.

Our team is investigating the issue and are working hard to resolve this issue as soon as possible.

As always, thank you for your patience and support.

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Began at:

Affected components
  • Captivate Player
  • Content Delivery Network (CDN)