Custom domains sporadic issues

Resolved
Resolved
After 18 hours and 15 minutes

We can confirm that this issue has been resolved and everything is back up and running as it should be. Thank you to our amazing technical team who have worked hard to resolve this issue.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 16 hours and 49 minutes

The technical team are closely monitoring the issue while things continue to recover.

We're sorry for any inconvenience that this is causing. As always, thank you for your patience and support.

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Recovering
After 1 hour and 40 minutes

We've fixed the core issue, and are waiting for things to recover.

The problem was due to a DMCA copyright issue wherein a podcaster had used music that they shouldn’t have, violating the copyright.

We contacted the podcaster who assured us they had the licenses and were sending on to the relevant people.

However, the podcaster’s domain name was reported as part of the DMCA report and our domain name server provider took down the whole server in error.

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Investigating

We’ve had sporadic reports of Captivate podcast websites using custom domains seeing some intermittent issues.

Captivate websites are up and running as usual and any issues that we identify are linked only to custom domain links to each affected site.

Podcasts are not affected.

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Began at:

Affected components
  • Captivate Sites